We want customers to feel confident when selecting products for their home or garden. Eligible items may be requested for return within 30 days of confirmed delivery.
To qualify, an item should be unused, clean, unwashed, free from soil, moisture, odors, pet hair, plant residue, and outdoor exposure, and returned with its original packaging, labels, accessories, and instructions. Products requiring assembly should not show signs of extended installation or use.
Before sending anything back, contact service@clevoriad.com with the order number and reason for the request. Approved requests will receive return instructions. Items sent without authorization may not be accepted.
The following are generally not returnable:
- Items marked final sale.
- Personalized or specially prepared products.
- Used gardening textiles or cushions.
- Products damaged through misuse, unsuitable storage, weather exposure, or improper care.
- Items missing important components or original packaging.
- Gift cards or promotional items supplied without a separate purchase value.
Change-of-mind return shipping is normally the customer’s responsibility. When the wrong product was sent or an item arrived damaged, we will review the evidence and provide an appropriate solution.
Returned products are inspected after arrival. Approved refunds reflect the eligible product amount and exclude non-refundable delivery services or optional handling services, where permitted.
Minor differences in natural texture, weave, wood grain, ceramic finish, or color tone are normal product characteristics and are not automatically considered defects.