Clevoriad™ is owned and operated by Shenzhen Xingqiliu E-Commerce Co., Ltd. | Legal Representative: Chen Weixuan
Business Address: Room 16276, Building 3, Xunmei Technology Plaza, No. 8 Keyuan Road, Science Park Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China | Support Email: service@clevoriad.com
How long does order processing take?
Orders are normally processed within 3 business days after order confirmation.
How long does delivery take?
Estimated delivery is normally 7–10 business days after dispatch.
Delivery estimates may vary because of destination, carrier operations, customs procedures, weather, holidays, or other circumstances outside normal fulfillment operations.
Are there shipping charges?
Any applicable shipping charge is displayed at checkout before the order is submitted. Charges may depend on destination and available shipping service.
How do I track my order?
Once an order has been dispatched, tracking information will be provided when available.
If tracking does not update for an extended period, contact service@clevoriad.com.
What is the return period?
Eligible products may be returned within 30 calendar days after delivery.
What if my product arrives damaged or incorrect?
Contact customer support with your order number and supporting information. Confirmed damaged, defective, incorrect, or materially misdescribed products will receive an appropriate replacement, refund, or return solution without additional return cost to the customer.
How long does an approved refund take?
Approved refunds are processed within 10 business days after the returned item is received and inspected.
Can I cancel an order?
Cancellation requests should be submitted as soon as possible. Cancellation is available only before fulfillment begins. If an approved cancellation occurs before fulfillment, no cancellation fee is charged.
Once an order has been dispatched, the Return Policy applies.